Return & Exchange Policy
Making things right.
Last updated: September 2026
Before You Order
We confirm your order details, including size and price, before dispatch. If you are unsure about size or fit, please contact us before ordering and we will guide you.
Quality Check
Orders are quality-checked before dispatch. Custom-sized orders are produced according to your confirmation and are generally not eligible for return.
Order Issues
If you receive an incorrect or faulty item, contact us within 24 hours of delivery with your order number and a photo of the item. We will assess the issue and arrange an appropriate resolution, such as an exchange or replacement.
Exchange Process
For genuine issues, we arrange a suitable resolution. Exchange eligibility and any related charges are confirmed with you on a case-by-case basis before any action is taken.
What Is Not Covered
- Wear and tear from normal use
- Damage caused after delivery
- Custom-sized orders that match the confirmed details
- Items reported after the 24-hour window
Contact Us
For any return or exchange query, message us on WhatsApp or email ElitesSole@gmail.com.